Effective problem solving

Educators, trainers and other people working with groups have to face conflicts continuously. These conflicts can be either a result of resistance in the learning process or tension from unresolved issues that have been building up. The seminar will help develop a solution-oriented attitude, acquire a multitude of skills for handling conflicts and boost creativity, self-reliance and self-confidence in dealing with difficult situations.

Register here!

The main objective of this 5-day seminar is to assist a group of adult educators to develop their conflict management skills, while helping in their personal development, learning new tools and techniques. By equipping educators with important self-reflection, communication and creativity skills we aim at empowering them to handle conflicts and crisis in their educational setting and working environments as well as boost their self-confidence and regain their influence over difficult situations.

The training method

We work with experiential learning: learning by doing and by experience. Through active processes and interaction with others, you will be able to try out potential solutions through creative experiments. The methodology of the seminar is non-directive one, uses blended learning – group work, role plays, discussions, simulation exercises and problem solving scenarios, group creative thinking processes. By direct experience, you will also acquire effective and immediately applicable tools that will support you in implementing the new learnings in daily life.The experience will be supported by theories, lectures, and moments for common sharing and reflection.

For whom?

Teachers, teacher trainers, careers officers, educational counsellors, psychologists, school managers, HRM professionals, trainers, coaches, adult education staff

Competences Acquired by Participants:

After the training course participants will:

  • understand the sources of conflicts
  • understand different strategies in conflict situations
  • be provided with a toolkit that the educators can use
  • become more self-confident in dealing with difficult situations, conflicts and crisis
  • develop self-reflection, communication and creativity skills
  • understand emotions in himself and others
  • transform internal dialogue into supportive one
  • create conditions for effective communication
  • know how to detect and handle resistance,
  • achieve desired learning outcomes in the classroom.

Certificates Awarded

Certificate of attendance & certificate of competence (skills & competences required – Europass CV)
Europass mobility certificates – to be issued by the applicant’s National Authority (NA)

Daily Programme


  • Welcome and introduction to the methodology that will be used
  • Individual expectations and agenda for the week
  • Getting to know each other and icebreakers
  • Goal setting for the seminar
  • Metaphores of difficult situations 
  • My individual strategy in difficult situations
  • Insights of the day


  • Working with difficult emotions
  • Effective and ineffective strategies in difficult situations
  • Role plays – effective communication
  • Insights of the day


  • Understanding problem solving techniques that we can apply to the situation
  • Overcoming obstacles in the process of learning
  • Skills building – effective communication
  • Practicing conversation, questioning and observation skills
  • Learning to deeply listen
  • Insights of the day


  • Identifying elements that stimulate creativity to deal with problems
  • Using problem solving techniques to reach decisions
  • Developing a solution-oriented attitude
  • Insights of the day


  • Assimilation – taking what we need and creating a toolkit
  • Transfer of knowledge to the work environment
  • Evaluation and feedback
  • Closing of the seminar
The Trainers

Monika Grzesiak-Chmura

She has over 9-year experience as an owner of a training and consulting company where she worked on diverse educational projects in teaching, training and coaching skills development as well as social inclusion.  As a coach, trainer and design thinking facilitator she combines approaches from coaching, outdoor, non-formal education and experiential learning mainly in the topics of personal development, creativity, communication and entrepreneurship. She is also the managing director of Development Support Foundation Innovator, where she creates experiential learning non-formal educational programs that support coaches, trainers and teachers to reach their maximum potential. More about Monika: https://www.linkedin.com/in/monika-grzesiak-chmura/

Practical information
Participation fee

€400, which includes: tuition fee and training material, certificate of competence, farewell dinner, administration costs, coffee breaks


The training is given in simple and easy to understand English.

How to apply

If you wish to apply, click the register button on the right and fill in the registration form. We will confirm that we received your application within 3 working days.

27.11.2023 - 01.12.2023Barcelona - SpainConfirmedRegister here
29.04.2024 - 03.05.2024Athens - GreeceConfirmedRegister here
09.09.2024 - 13.09.2024Gdańsk - PolandConfirmedRegister here
11.11.2024 - 15.11.2024Barcelona - SpainConfirmedRegister here

Get Erasmus+ grant to participate in this course

You can apply at your Erasmus+ National Agency (NA) for a grant to participate in these courses till 11th February 2020 at 12:00 (midday Brussels time). More information on your National Agency website.

We offer help in preparing your project call.